Warranty Information

Important note: Australian Consumer Law

This warranty is provided in addition to other rights and remedies held by a consumer at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Giant Power Battery Warranties

Giant Power will replace a battery if it is faulty or defective in either manufacturing or materials during the warranty period.

Our batteries are covered by a pro rata warranty. This means that depending on the amount of time you have had the battery for, if you make a warranty claim you may have to pay a small pro rata fee, based on the time you have had the battery and a percentage of the replacement battery cost. This is because you have had substantial use from your product, receiving a certain value already from your investment.

An example of pro rata warranty:

John has a 60AH Giant Power battery. The battery has stopped charging.John sends the battery back for testing, and it is confirmed that the battery is faulty. A new 60AH Giant Power battery costs $189. John has had his battery for 11 months, so according to the pro rata warranty, he must pay 16.5% of the cost towards the replacement battery. John pays the 16.5% pro rata fee of $31.19 and is sent a new 60AH Giant Power replacement battery.

All other warranties

The majority of our product lines are covered under our general warranty in the event of fault or defects in either manufacturing or materials during the warranty period. In the event of a faulty product, Giant Power will at its discretion repair or replace the faulty product.

Warranty Periods

Battery Warranties

AGM Batteries 0-75AH Capacity: 3 years Pro-Rata warranty

  • 0-6 months from purchase date: full replacement
  • 7-12 months from purchase date: full replacement with 16.5% pro rata fee
  • 13-18 months from purchase date: full replacement with 33% pro rata fee
  • 19-24 months from purchase date: full replacement with 49.5% pro rata fee
  • 25-30 months from purchase date: full replacement with 66% pro rata fee
  • 31-36 months from purchase date: full replacement with 82.5% pro rata fee

AGM Batteries 75AH+ Capacity: 5 years Pro-Rata warranty

  • 0-12 months from purchase date: full replacement
  • 13-24 months from purchase date: full replacement with 20% pro rata fee
  • 25-36 months from purchase date: full replacement with 40% pro rata fee
  • 37-48 months from purchase date: full replacement with 60% pro rata fee
  • 49-60 months from purchase date: full replacement with 80% pro rata fee

Tubular Gel Batteries: 7 years Pro-Rata warranty

  • 0-36 months from purchase date: full replacement
  • 37-48 months from purchase date: full replacement with 20% pro rata fee
  • 49-60 months from purchase date: full replacement with 40% pro rata fee
  • 61-72 months from purchase date: full replacement with 60% pro rata fee
  • 73-84 months from purchase date: full replacement with 80% pro rata fee

Flooded Deep Cycle Batteries: 2 years Pro-Rata warranty

  • 0-12 months from purchase date: full replacement
  • 13-14 months from purchase date: full replacement with 8.5% pro rata fee
  • 15-16 months from purchase date: full replacement with 25% pro rata fee
  • 17-18 months from purchase date: full replacement with 41.5% pro rata fee
  • 19-20 months from purchase date: full replacement with 58.5% pro rata fee
  • 21-22 months from purchase date: full replacement with 75% pro rata fee
  • 23-24 months from purchase date: full replacement with 91.5% pro rata fee
Please note: we do not provide warranty for batteries used in golf buggies or mobile scooters.

 

All Other Products

25 Year Solar Performance Warranty

  • Giant Power Solar Panels are guaranteed to test at a minimum of 80% of their rated max power over a 25 year period
    *Excludes foldable solar mats

5 Year Warranty

  • Danfoss Compressor: Portable Fridge/Freezers
  • Integrated Grid System

2 Year Warranty

  • Portable Fridge/Freezers
  • Battery Chargers
  • Battery Boxes
  • Inverters
  • Generators
  • Cabling & Connectors
  • Solar Panels
  • Solar Charge Controllers
  • Integrated Power Systems

If in doubt about warranty period on your product, please contact us.

Warranty Conditions

  • The warranty period is not renewed or extended as a result of a warranty repair or replacement
  • The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made
  • The warranty is not transferable and is only offered to the original end user of the product
  • The warranty only applies to products purchased through Giant Power or authorized resellers
  • To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded.

Warranty Exclusions

Warranty offered by Giant Power is void if the defect or fault is caused by:

  • Failure to follow proper installation, operation or maintenance of the product
  • Inappropriate or improper use of product for purposes other than that for which it was designed
  • Neglect, lack of care, poor handling or accidental damage
  • Repairs, alterations or modifications performed by a third party without our explicit consent
  • Tampering or alterations to the product markings or labelling
  • Contamination of product by foreign material
  • Incorrect charging, including overcharging and/or undercharging
  • Use of batteries in golf buggies or mobile scooters
  • Damage caused by vermin
  • Issues with the installation unless the complete system has been sold and installed by Giant Power Ltd Pty.
  • Regular discharging of the battery to over 80% DOD
  • Discharging the batteries completely.
  • Changing the inverter settings either directly or via the software will breach the warranty without express permission from Giant Power on pre-configured Hybrid Systems.
  • Damage caused by water, salt, condensation or humidity >90%

Warranty does not include:

  • Labour costs
  • Transit costs (if the product has to be sent back to us)
  • Normal maintenance costs
  • To the extent permitted by law, any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses
  • Changes in the condition or operational qualities of the product, resulting from incorrect storage, fitment, application, maintenance, environmental factors, or other influences

How to Make a Warranty Claim

If you believe your product is faulty or defective due to improper manufacturing or construction, please follow these steps to make a warranty claim:

  • Contact Giant Power regarding the details of the faulty product. We will try to confirm whether or not the product is indeed faulty through simple testing, however you may be required to return the product to us at your cost for more advanced testing.
  • Once the product has been confirmed to be faulty, we will repair or replace it under the terms of the relevant warranty. Fees may apply for pro rata warranties or transport costs to send a replaced or repaired product.
  • In the event a product is deemed by our testing not to be faulty or, you have the choice to have the product returned at your cost.